Your Medications, Delivered with Care

Welcome to Gibson Pharmacy. We are committed to providing exceptional service and ensuring that your medications reach you safely, securely, and on time. As a locally-owned pharmacy with a legacy of care for years, we combine personalized service with reliable delivery solutions. At Gibson Pharmacy, we offer fast and secured delivery to our local community, throughout the USA, and internationally. This policy outlines our shipping procedures, delivery timelines, and refund guidelines to ensure a seamless experience.

Due to patient safety and regulatory requirements, medications cannot be returned once they have been dispensed and dispatched, even if unopened . This policy is in place to protect patient safety, maintain the integrity of the supply chain, and comply with pharmaceutical regulations . Once a medicine has left the pharmacy, we cannot guarantee that it has been stored appropriately, and therefore we are unable to restock or reuse returned medication .

Delivery Services

Local Delivery

Gibson Pharmacy offers free delivery to the immediate area. Our local delivery service ensures that you receive your prescriptions with minimal effort and maximum convenience.

Local Delivery Timeframe: 24 to 48 hours after your order is confirmed

To ensure timely delivery, we kindly request 1 business day notice for maintenance medications. This allows our team to request refill authorizations, verify insurance coverage, fill prescriptions, and coordinate your delivery route.

Delivery Schedule:

• Request Deadline: 9:30 AM. Requests received after this time will be scheduled for the next delivery day

• Departure Time: Deliveries go out at 10:00 AM to ensure timely arrival

• Medication Coordination: To improve efficiency, medications are coordinated into 20 deliveries per week when possible

Signature Requirement: Someone must be home and available to sign for the delivery . If you are unable to be home, please contact the pharmacy as soon as possible to prevent delays.

Nationwide Shipping (USA)

For patients outside our local delivery area, Gibson Pharmacy offers secure shipping throughout the United States.

USA Shipping Timeframe: 2 to 5 business days

All shipments are sent in discreet, tamper-proof packaging to ensure your privacy and medication integrity .

International Shipping

Gibson Pharmacy is pleased to offer international shipping for patients traveling or residing overseas.

International Shipping Timeframe: Up to 2 to 5 business days (depending on destination)

Delivery Summary

Refunds and Returns Policy

Prescription Medications

Due to safety regulations, prescription medications cannot be returned once they have left the pharmacy. This policy is in place to protect patient safety, maintain the integrity of the supply chain, and comply with pharmaceutical regulations . Once a medicine has been dispensed and dispatched, we cannot guarantee that it has been stored appropriately, and therefore we are unable to restock or reuse returned medication .

Exceptions:

• The medication was dispensed incorrectly (wrong product, wrong strength, or wrong quantity) 

• The product arrived damaged or in an unacceptable condition 

• The order was cancelled by our clinical team prior to dispatch 

Eligible Returns (Non-Prescription Products)

For non-prescription products, we accept returns under the following conditions :

• The item is returned within a reasonable timeframe

• The item is in its original, unopened packaging and in re-saleable condition 

• The item is not a personal hygiene or intimate product

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect .

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately . We will arrange for a replacement or full refund at no additional cost to you .

To report a damaged or incorrect order:

• Take photographs of the packaging and the medication as received

• Contact us within 48 hours of receiving your order

• Include your order reference number and a description of the issue 

Failed Deliveries

If a delivery is unsuccessful, the courier will attempt to contact you using the phone number provided . Please ensure your contact information is up to date.

If you are not home to accept delivery:

• A card should be left by the courier with details of where to collect the order or how to arrange re-delivery 

• You can re-arrange delivery for the next working day using the link in the card or your tracking link 

• If the courier cannot reach you, the medication will be returned to the pharmacy and destroyed for safety reasons

Important Note: Refunds are not available for refused deliveries. Since medications must be destroyed after a failed delivery attempt, we cannot issue refunds for refused or unaccepted prescriptions .

Cancellations

You may cancel your order for a full refund only before it has been processed and dispatched. Once medications have been shipped, the order cannot be cancelled or refunded .

Refund Processing

Refunds are issued to the original payment method used for the purchase. Please allow 7 to 14 business days for the refund to be processed and reflected in your account, depending on your payment provider .

Why Choose Gibson Pharmacy?

• Legal and Ethical Compliance: All medications are dispensed from licensed healthcare providers

• Fast and Secured Delivery: Discreet packaging, real-time tracking, and temperature-controlled handling

• Ratability: 4.9/5 stars from verified customer reviews; trusted by the community for years.

• Quality Product Guarantee: 100% genuine medications from trusted, FDA-approved wholesalers

• Good Prices Over the Market: Competitive pricing with no hidden fees

• Professional Pharmacist Support: Free consultations and post-delivery follow-up

Frequently Asked Questions (FAQ)

Delivery Questions

1. Do you offer free delivery?
Yes, we offer free delivery to the immediate area. Please call us to confirm if your location is within our local delivery zone.

2. How do I schedule a delivery?
Call your nearest Gibson Pharmacy location to schedule a delivery. Requests must be made before 9:30 AM for same-day delivery .

3. What is the local delivery time?
Local delivery takes 24 to 72 hours after your order is confirmed. For urgent medications, we will do our best to accommodate same-day delivery when possible.

4. What is the shipping time for USA delivery?
USA nationwide shipping takes 2 to 5 business days after your order is processed.

5. What is the shipping time for international delivery?
International shipping takes up to 2 to 5 business days depending on the destination country. Please note that customs clearance procedures may cause additional delays beyond our control.

6. Is a signature required for delivery?
Yes, someone must be home and available to sign for the delivery . If you cannot be home, please contact us as soon as possible.

7. What if I miss my delivery?
If you miss the delivery, you may pick up your prescriptions at the pharmacy or arrange for re-delivery (additional fees may apply) .

8. Do you deliver urgent medications?
Yes, we do our best to accommodate urgent medication needs during our scheduled delivery time. Please call us directly to discuss urgent requirements.

9. Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to change your delivery address. Once the order has been processed, the address cannot be amended .

10. What is Sync Rx™?
Sync Rx™ is our coordinated refill program that synchronizes all your prescriptions for a single monthly pickup or delivery, simplifying your medication management.

Refunds Questions

11. Can I return prescription medications?
Due to safety regulations, prescription medications cannot be returned once they have been dispensed and dispatched .

12. What if I received a damaged or incorrect item?
Please contact our customer service team immediately. We will arrange for a replacement or full refund at no additional cost to you .

13. How long do refunds take?
Refunds are processed within 7 to 14 business days, depending on your payment provider .

14. Will I receive a refund if I refuse the delivery?
No, refunds are not available if you refuse to accept the delivery. Since medications must be destroyed after a failed delivery attempt, we cannot issue refunds for refused or unaccepted prescriptions .

15. What happens to my order if I’m not available to receive delivery?
The courier will attempt to contact you using the phone number provided. If the courier cannot reach you or you miss the delivery window, the medication will be returned to the pharmacy and destroyed, and no refund will be issued .

Conclusion

Gibson Pharmacy is committed to providing reliable, safe, and convenient delivery services for all your medication needs. Whether you are in our local community, elsewhere in the USA, or overseas, our team is here to ensure you receive your medications on time and in perfect condition.

Gibson Pharmacy – Legal, Trusted, and Affordable.